If you are not 100% satisfied with a NuFountain serum, contact us within 30 days of delivery and we will make it right with a full refund or a free replacement — whichever you prefer. Because every serum is blended fresh to order, you never need to ship a used bottle back to us.

If your order arrives damaged, defective, or not what you ordered, email us within 30 days with a photo and we will replace it or refund it in full.

Skincare is personal. If a serum does not agree with your skin, stop use and contact us — we will help you find a gentler option and offer a replacement or refund.

Email info@nufountain.com with your order number and we will take care of you. Refunds are issued to your original payment method.